Providing an exceptional customer experience was becoming highly labour intensive for the client resulting in a block to business growth.

In Time required an upgrade of their existing website and an improved customer experience – this included improved copy, a custom-built calculator for batteries and the opportunity to get jewellery repair quotes online.

We upgraded the website to make it more user friendly and easier to read. Adding a repair quote form has made it easier for customers to request repairs and there is now an Instant Battery Replacement form allowing people to order replacement batteries quickly and easily.

The revamped website successfully enhanced the overall customer experience, addressing the previous bottlenecks that were hindering business growth. The improved functionality, clearer copy and added tools such as the repair, quote and battery replacement forms have made the site more efficient for both customers and the internal team, supporting In Time’s continued growth.